Edgar Cervantes / Android Authority
TL;DR
- A buyer had a irritating expertise attempting to cancel a telephone line via AT&T buyer assist.
- The client assist agent continued providing alternate options persistently, although the consumer was clear on canceling the road.
- The ordeal lasted over an hour, although the cancellation took about 5 minutes.
Shoppers within the US should cope with three main carriers: Verizon, AT&T, and T-Cellular. Relying in your space and its infrastructure, these choices might dwindle even additional, typically leaving you with no selection however to stay with that one service that works, regardless of how frustratingly. Whenever you do need to swap or cancel, you’ll discover that the expertise can get a lot worse, as this Redditor came upon the arduous means.
Redditor BudgetPea9967 recounted an expertise that they had some time in the past with AT&T. Primarily, the redditor needed to cancel a telephone line as a result of the consumer of the road was not inside the nation. For this, they contacted the AT&T buyer assist system via chat. What ought to have been a straightforward 10 minutes of easy dialog to cancel a line ended up stretching for over an hour.
We’ll allow you to undergo the 24 screenshots from the consumer to higher respect their frustration throughout the ordeal.
For the TL;DR, the shopper assist consultant saved providing the consumer alternate options as a substitute of canceling the road. Choices ranged from decreasing the speed by suspending the road, altering the road quantity to a brand new line quantity totally free, providing loyalty upgrades, pitching dual-SIM for hotspots, and extra.
It’s so painfully evident that the shopper didn’t need any alternate options and simply needed to cancel the road. Both the shopper assist consultant was caught in a dialog flowchart loop attempting to comply with an ordinary working process, or was attempting to realize some KPI targets, or the consumer was chatting with a bot that bought caught in a dialog flowchart loop. I personally would have misplaced my persistence considerably earlier within the dialog, so main props to the consumer for being higher than most of us on this finish.
In the long run, the consumer managed to cancel the road (which took about 5 minutes on the finish), and even filed a grievance with AT&T for this ordeal. Nonetheless, the consumer mentions that they haven’t acquired any response to the grievance. Finally, the consumer additionally switched to T-Cellular. Many different customers (throughout completely different carriers) recounted comparable conditions after they needed to cancel their telephone line. The expertise definitely isn’t restricted to anybody service, so select your only option rigorously.
Should you’re ever caught in such a state of affairs, Redditor DoAndroidsDrmOfSheep has a bit of useful recommendation, recommending porting the quantity out for $7 after which canceling the road from that ported service.
Have you ever had an identical expertise when canceling a line together with your service? Tell us within the feedback under!